What are IVS’ business hours?

Our Service Centers and Sales Offices are open Monday - Friday 8:00 am to 5:00 pm. Receiving Hours for our New Hampshire, and California locations is 7:00 AM – 3:00 PM. Receiving Hours for our Florida location is 6:00AM – 2:00PM

Does IVS buy vacuum pumps?

Yes! We are always looking for quality used vacuum pump equipment to add to our extensive inventory. We ask all of our customers to notify us of any equipment taken out of service, or of excess inventory they may be willing to part with.

Does IVS rebuild turbo pumps?

Yes! We have been rebuilding turbomolecular pumps and servicing controllers for almost 20 years. We can service Pfeiffer (Balzer), Edwards, Leybold, Alcatel, and Varian Turbomolecular pumps and controllers.

Does IVS sell vacuum pumps?

Yes! We have an extensive inventory of both new and reconditioned vacuum pump equipment that come with a full warranty.

What does the IVS Warranty cover?

Our industry-leading warranty covers both the workmanship and parts we use in the rebuild process. Our warranty begins from the documented date of installation, not when the unit ships, like OEM’s and other third party pump rebuilders.

Our warranty does not cover exposure to significant process contamination (such as heavy particulate, moisture, or caustic chemistry) that may damage the pump. Our warranty will also not cover the improper use or mistreatment of the unit.

Visit the IVS Warranty page to read the policy in full and/or to submit a request for warranty.

What is the process for sending my pump in for rebuild/repair service?

Visit the Our Process page for more information.